List & Recipient Management FAQs

I no longer wish to use a list, can I disable it?
Yes, you can make a list inactive without deleting it. To disable a list, select a list under “All Lists” on the Recipient Lists screen and click on the “ed...
Tue, Feb 2, 2016 at 9:54 AM
Can I delete a recipient list?
Yes, you can delete an entire recipient list from DonorView. To do this, select a recipient list and click on the Delete link below the list information. Yo...
Wed, Mar 17, 2021 at 2:36 PM
Why don’t I see a “Delete” link on some of the lists?
The delete link is automatically disabled by the software if the list has been previously used to send a campaign. If you need to delete a list, delete ...
Tue, Feb 2, 2016 at 9:55 AM
How do I edit the Recipient List Name or Category?
To edit the name or category of a particular recipient list, go to the Contacts menu in Email Marketing and select the list that you would like to chang...
Tue, Feb 2, 2016 at 9:55 AM
How do I see recipients that are unsubscribed?
To see the records that are unsubscribed, please go to Email Marketing > Contacts and then click on the All Recipients button just below the green LIST...
Wed, Mar 17, 2021 at 2:41 PM
Why can't I delete an Email List?
Review your campaigns and surveys: If you go to Workspace>Email Marketing>Campaigns, you can select Actions>Export to Excel File; Lists will be a c...
Wed, Mar 16, 2022 at 2:39 PM
How do I allow donors to join my Mailing List?
Go to Workspace>Email Marketing>Contacts.  Select JMML WIDGET.  Select Fields and Lists.  Select Text Categories (optional).  Select Theme (optional)....
Wed, Mar 17, 2021 at 2:57 PM
How do I allow donors to subscribe to mailing lists?
Go to Workspace>Email Marketing>Contacts.  Select LINK.  Your subscription page URL will display.
Thu, Jul 9, 2020 at 11:29 AM
Can a user unsubscribe from a list?
The user would log into their portal account.  They would select Email Subscriptions where they could select or unselect categories.  They could also select...
Thu, Jul 9, 2020 at 2:17 PM
How do I manage my mailing list Subscriptions?
The mailing list Category is used for building the subscription list available to donors. There are some standard categories delivered with DonorView, but t...
Thu, Feb 17, 2022 at 11:11 AM