List & Contact Management FAQs

Information about managing the contact lists for email recipients.

Why don’t I see a “Delete” link on some of the lists?
The delete link is automatically disabled by the software if the list has been previously used to send a campaign. If you need to delete a list, delete ...
Tue, Feb 2, 2016 at 9:55 AM
How do I edit the Email List Name or Category?
To edit the name or category of a particular email list, go to the Contacts page in Email Marketing Module and select the list that you would like to change...
Fri, Oct 14, 2022 at 4:24 PM
How do I see recipients that are unsubscribed?
To see the records that are unsubscribed, please go to Email Marketing > Contacts and then click on the All Recipients button just below the green LIST...
Fri, Oct 14, 2022 at 4:25 PM
Why can't I delete an Email List?
You cannot delete an email list that was used in an email marketing or survey campaign. To determine if the list in question has been used in an email m...
Fri, Oct 14, 2022 at 4:55 PM
What is a Join My Mailing List (JMML) widget?
A Join My Mailing List widget creates a box that you can embed into your website that allows website visitor to subscribe to one or more of your email list ...
Fri, Oct 14, 2022 at 5:07 PM
How do I allow donors to subscribe to mailing lists?
You have two options for subscribing donors to your mailing lists. One is by using the unique URL link created in the Email Marketing Module on the Contacts...
Fri, Oct 14, 2022 at 5:17 PM
Can a donor unsubscribe from a list?
A donor or constituent can unsubscribe from all future emails by clicking the unsubscribe link at the bottom of your email marketing messages.  A constituen...
Fri, Oct 14, 2022 at 5:23 PM
How do I manage my mailing list Subscriptions?
The mailing list Category is used for building the subscription list available to donors. There are some standard categories delivered with DonorView, but t...
Fri, Sep 30, 2022 at 12:15 PM
How do I unsubscribe a recipient from a list?
You can do this by two methods: If you only want to unsubscribe the recipient from a specific list, you can select the list from the “Recipient Lists” s...
Tue, Feb 2, 2016 at 9:53 AM
Where can I see the campaign history for a specific recipient?
You can see the history of all campaigns received by a recipient, including the links that they clicked on in each, by selecting a recipient from the Al...
Tue, Feb 2, 2016 at 9:52 AM