List & Contact Management FAQs 38

• What is the Contacts Page for?
• How do I find the Email Contacts List or Recipient List page?
• Can I use the same list for Surveys and Email Campaigns?
• How do I add new email recipients?
• I am importing a new list into DonorView; do I have to take care of duplicates before importing?

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Overview Page 2

• What is the Overview Page for?
• How do I get to the Overview page?

Overview Page – Snapshot Tab 4

• What is the Snapshot tab on the Overview page for?
• What does each meter represent on the Shapsho view?
• How can I see statistics for different campaigns that I sent through email?
• How do I change between the Email Delivery view and the Social Media view?

Overview Page – Email Delivery Tab 10

• What is the Email Delivery tab on the Overview Page for?
• How can I see statistics for different campaigns?
• What is the pie chart for?
• What is the grid for?
• Can I see which recipients have opened my email?

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Overview Page – Link Performance Tab 7

• What is the Link Performance tab on the Overview page for?
• What does the bar graph represent?
• What is the Link Performance grid for?
• How do I see statistics for links on different campaigns?
• How do I know what link I am viewing statistics for?

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Overview Page – Campaign Trends Tab 3

• What is the Campaign Trends tab on the Overview page for?
• How can I view the trend for a particular campaign category?
• How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?

Overview Page – Monetization Tab 1

• What is the Monetization tab on the Overview page for?

Campaign FAQs 30

• What is a campaign?
• How do I find the “Campaigns” page?
• Can I view a campaign that I’ve already sent?
• Can I delete a campaign?
• Can I copy a campaign that I have already done?

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Template FAQs 27

• What is the “Templates” page for?
• How do I narrow down the list of templates or search for a specific template?
• How can I browse the DonorView predesigned templates only?
• Can I view only the templates that I created?
• Can I sort the templates?

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Classic Email Editor (RETIRED) 20

• Classic Editor: HTML Requirements for Email Templates
• Classic Editor: Can I build my own templates without knowing HTML?
• Classic Editor: Can I create my own template using HTML?
• Classic Editor: What are the main features of the HTML editor?
• Classic Editor: What Editing and formatting choices are available with HTML editor?

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