List & Contact Management 30

• What is the Contacts Page for?
• How do I find the Email Contacts List or Recipient List page?
• Can I use the same list for Surveys and Email Campaigns?
• How do I add new email recipients?
• How do I unsubscribe someone from a list?

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Overview Page 2

• What is the Overview Page for?
• How do I get to the Overview page?

Overview Page – Snapshot Tab 3

• What is the Snapshot tab on the Overview page for?
• What does each meter represent on the Shapsho view?
• How can I see statistics for different campaigns that I sent through email?

Overview Page – Email Delivery Tab 12

• What is the Email Delivery tab on the Overview Page for?
• How can I see statistics for different campaigns?
• What is the pie chart for?
• What is the grid for?
• Can I see which recipients have opened my email?

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Overview Page – Link Performance Tab 7

• What is the Link Performance tab on the Overview page for?
• What does the bar graph represent?
• What is the Link Performance grid for?
• How do I see statistics for links on different campaigns?
• How do I know what link I am viewing statistics for?

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Overview Page – Campaign Trends Tab 3

• What is the Campaign Trends tab on the Overview page for?
• How can I view the trend for a particular campaign category?
• How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?

Email Template Editor 27

• What is the “Templates” page for?
• How do I narrow down the list of templates or search for a specific template?
• How can I browse the DonorView predesigned templates only?
• Can I view only the templates that I created?
• Can I sort the templates?

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Email Marketing Campaigns 27

• What is a campaign?
• How do I find the “Campaigns” page?
• Can I view a campaign that I’ve already sent?
• Can I delete a campaign?
• Can I copy a campaign that I have already done?

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