DonorView

Yes, each list is saved to a specific list category. These help you to easily identify lists that you should send each campaign to. You can set the category...

To add to or edit the list categories, select an email list from the Contacts Page in the Email Marketing Module. Click on edit in the bottom right corner o...

Yes. You can export to an Excel file from the Actions menu from most grids. The Excel file will be generated from the columns and rows showing on the grid w...

You can view the campaign history for a specific constituents in their record under the Email Campaigns tab. You can see all the campaign activity by clicki...

There are several ways to remove a constituent from a list.  They can be removed from a single list, all lists or unsubscribed from all emails. To remov...

If you need to remove a constituent from all lists AND mark their record as Unsubscribed so that they will not receive any future email marketing communicat...

When an email message is considered permanently undeliverable, this is labeled a “hard bounce.” Emails become undeliverable when the receiving address is in...

Even if you do everything right, sometimes an email will not go through to its intended recipient. This is called a “soft bounce.” In many cases, the em...

Yes, you can make a list inactive without deleting it. To disable a list, select a list under “All Lists” on the Contacts Page in the Email Marketing Module...

You can only delete an email list if it has never been used for a campaign. To determine if it has been used in a campaign or not, go to the Contacts Page i...