List & Contact Management
Information about managing the contact lists for email recipients.
Yes, each email list is saved to a specific list category. Email list categories are like areas of interest and allow you to group email lists into categor...
Thu, Sep 12, 2024 at 4:25 PM
To add to or edit the list categories, select an email list from the Contacts Page in the Email Marketing Module. Click on edit in the bottom right corner o...
Thu, Oct 13, 2022 at 4:54 PM
Yes. You can export to an Excel file from the Actions menu from most grids. The Excel file will be generated from the columns and rows showing on the grid w...
Thu, Oct 13, 2022 at 5:03 PM
You can view the campaign history for a specific constituents in their record under the Email Campaigns tab. You can see all the campaign activity by clicki...
Fri, Oct 14, 2022 at 2:44 PM
There are several ways to remove a constituent from a list. They can be removed from a single list, all lists or unsubscribed from all emails. To remov...
Fri, Oct 14, 2022 at 4:04 PM
If you need to remove a constituent from all lists AND mark their record as Unsubscribed so that they will not receive any future email marketing communicat...
Fri, Oct 14, 2022 at 4:03 PM
When an email message is considered permanently undeliverable, this is labeled a “hard bounce.” Emails become undeliverable when the receiving address is in...
Fri, Oct 14, 2022 at 4:05 PM
Even if you do everything right, sometimes an email will not go
through to its intended recipient. This is called a “soft bounce.” In
many cases, the em...
Tue, Feb 2, 2016 at 9:54 AM
Yes, you can make a list inactive without deleting it. To disable a list, select a list under “All Lists” on the Contacts Page in the Email Marketing Module...
Fri, Oct 14, 2022 at 4:14 PM
You can only delete an email list if it has never been used for a campaign. To determine if it has been used in a campaign or not, go to the Contacts Page i...
Thu, Oct 20, 2022 at 5:16 PM