Any new emails imported into the database will become new constituents and count towards your total number of constituents. The software will attempt to ide...

Acceptable file formats are .XLS, .XLSX, .ODS, and .CSV. Max file size 10MB.

In order to import an email list, you must first export the list from your email account into an .XLS, .XLSX, .ODS, or .CSV. file. Once you file has been ex...

We don’t directly import from such packages. However, you can export your contacts to an .XLS, .XLSX, .ODS, or .CSV. file (Max file size 10MB) and import th...

Yes, you can combine multiple lists into one list by clicking on +List and selecting from existing list. A new window will open to allow you to nam...

Each email list is saved to a specific list category.  Email list categories are like "areas of interest" and allow you to group email lists into ...

Yes. You can export to an Excel file from the Actions menu from most grids. The Excel file will be generated from the columns and rows showing on the grid w...

When an email message is considered permanently undeliverable, this is labeled a “hard bounce.” Emails become undeliverable when the receiving address is in...

If a constituent inadvertently unsubscribed from your emails or if you find an email address or spelling error that caused a hard bounce status, you can upd...

Even if you do everything right, sometimes an email will not go through to its intended recipient. This is called a “soft bounce.” In many cases, the email ...