Theater Seating
Creating a Theater Seating Chart in ExcelTo create your Theater Seating Chart in Excel, please use the template provided by the DonorView Support Team. It is critically important that the seating chart be set up exactly as established in the template. Any deviations will result in errors that will affect the appearance…5 min readTheater Seating OverviewTheater seating is a special feature that allows you to add a venue seating chart to your event. Your constituents can select the specific seats they wish to purchase from a graphical representation of your venue. The seating charts feature is not automatically activated, you mu…2 min readUsing Seating Charts for EventsSeating Charts are a special option usually used for a theater venue where specific seats are purchased. Submit a support ticket to request this feature be turned on for your organization. Once activated you will see a new link under the Events Module Menu to upload the seating…6 min readHow do I turn on Seating Charts for an Event?Seating Charts are a special option usually used for a theater venue where specific seats are purchased. Using the Event Assignment or Table Assignment options are automatically included and available when creating or editing an Event Page under the Settings Tab. To turn on the…1 min readHow do I upload a new seating chart?The Theater Seating option must be activated before seating charts can be imported. Once activated, the support team will provide you with an Excel template to create the seating for the venue. When your Excel spreadsheet is ready to import go to Events Seating Charts. From the…1 min readHow can I show aisles and other features on the seating chart?Showing aisles and other features on the seating chart requires creativity. Every venue will be different. In the example below there are two aisles one either side of the center section. The floor can be divided into three sections. A Left, Center, and Right section. As describ…3 min readHow do I show a seat is Handicap Accessible?Seats can be designated as Handicap Accessible by going to the Seating Chart in the Events Module. Select the Seating Chart to be edited and click View/Edit Seating Chart. Select the applicable seat and click on the Edit icon on the left side of the row. In the window, mark Hand…1 min readCan I change the color of the seats on the event page?You can select a custom color for one specific type of seat in the Event Setting under Ticketing. All other seats are shown as: \ Red for unavailable (they have already been purchased) \ Green for available \ Light Green for seats available with subscription purchase \ Blue for…1 min readHow can I make a correction to a seating chart used for an event?Changing a seating chart for an event where tickets are already sold is extremely complicated and is not recommended. Contact support@donorview.com for assistance. Once a seating chart has been uploaded for an event, the only changes you can make from the event page are to the P…3 min readHow do I create price discounts for theater seating?Price discounts can be created for some or all seats. Price discounts use the honor system, they are not restricted and can be selected by any purchaser. While setting up your Theater Seating Event, navigate to the Event Setup tab. Discounts must be set up first to add them to a…3 min readHow do I view the theater seating map?For those users who have activated Theater Seating for their Events Module the Event Seating Map will allow you to visualize all the sold and unsold tickets for your Theater Seating Events. You can navigate to this page by mousing over the Workspace menu, then Events, and clicki…3 min readWhat is a subscription for theater seating events?Subscriptions are similar to a gift card. A patron purchases a subscription, which is a multi-event pass that they use to buy individual tickets for events. When a subscription event is created, the patron will purchase the subscription pass that includes a special numeric code…2 min readHow do I create subscriptions for theater events?Begin by determining what type of subscription packages you would like to offer. The subscription works like a gift card and as seats are purchased the number of seats available using the subscription pass decreases. For example, if you have six performances planned for the seas…8 min readHow do I assign subscriptions for seats?A subscription event must be created prior to making seats eligible for subscriptions. Once the subscription event is created, then go to the event page where the seats can be purchased. See the article “ Using Seating Charts for Events ” for more information about setting up th…3 min readCan I use the recurring event option for theater seating?No. The recurring event option is used only for events where there is general seating or no seating assignment required, like a volunteer events.1 min readCan I edit who is assigned to a theater seat?Yes. To edit who is assigned to a theater seat, open WorkspaceEventsEvent Seating Map and select the applicable theater event. You can search for a ticket holder in the search field at the top of the page or sort and filter the columns on the list. Once the constituent is identi…1 min readHow do I export the list of theater seats to show which are sold and unsold?Navigate to WorkspaceEventsEvent Seating Map and select the appropriate event. From the Actions menu, select Export to Excel. From the new window, specify which seats you wish to include in the export. You can choose from All Seats, Available (unsold) Seats, or Unavailable (sold…1 min readTheater Seating on the Events and Event Attendance GridsYou can see information about the seats and subscriptions on the Events and Event Attendance grids. For theater seating events, the Event Attendance grid includes columns for the Section, Row, and Seat for the attendees. You can check in guests as you would for other types of ev…2 min read