How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Email & Social Marketing
List & Recipient Management FAQs
What is the “Recipients List” page?
How do I find the “Recipient Lists” page?
What is the “All Recipients” page?
How do I find the “All Recipients” page?
What is the difference between a Basic List and an Advanced List?
See all 31 articles
What is the Overview Page for?
How do I get to the Overview page?
Overview Page – Snapshot Tab
What is the Snapshot tab on the Overview page for?
How do I change between the Email Delivery view and the Social Media view?
What does each meter represent on the Email Delivery view?
How can I see statistics for different campaigns that I sent through email?
What does each plaque represent on the Social Media view?
See all 6 articles
Overview Page – Email Delivery Tab
What is the Email Delivery tab on the Overview Page for?
How can I see statistics for different campaigns?
What is the pie chart for?
What is the grid for?
Can I see which recipients have opened my email?
See all 10 articles
Overview Page – Link Performance Tab
What is the Link Performance tab on the Overview page for?
What does the bar graph represent?
What is the Link Performance grid for?
How do I see statistics for links on different campaigns?
How do I know what link I am viewing statistics for?
See all 7 articles
Overview Page – Campaign Trends Tab
What is the Campaign Trends tab on the Overview page for?
How can I view the trend for a particular campaign category?
How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?
Overview Page – Social Media Tab
What is the social media tab on the Overview page for?
How can I see statistics for different campaigns that I distributed through social media?
What is a campaign?
How do I find the “Campaigns” page?
Can I view a campaign that I’ve already sent?
Can I delete a campaign?
Can I copy a campaign that I already did so I don’t have to change the template?
See all 26 articles
What is the “Templates” page for?
How can I narrow down the number of templates for what I am looking for?
How can I browse the DonorView predesigned templates only?
Can I view only the templates that I created?
Can I sort the templates?
See all 14 articles
New Email Editor
Classic Email Editor
Classic Editor: HTML Requirements for Email Templates
Classic Editor: Can I build my own templates without knowing HTML?
Classic Editor: Can I create my own template using HTML?
Classic Editor: What are the main features of the HTML editor?
Classic Editor: What Editing and formatting choices are available with HTML editor?
See all 20 articles