DonorView

List & Recipient Management FAQs 27

• What is the “Recipients List” page?
• How do I find the “Recipient Lists” page?
• What is the “All Recipients” page?
• How do I find the “All Recipients” page?
• What is the difference between a Basic List and an Advanced List?

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Email Overview 2

• What is the Overview Page for?
• How do I get to the Overview page?

Overview Page – Snapshot Tab 8

• What is the Snapshot tab on the Overview page for?
• How do I change between the Email Delivery view and the Social Media view?
• What does each meter represent on the Email Delivery view?
• How can I see statistics for different campaigns that I sent through email?
• Why can’t I see all of my campaigns in the drop down menu?

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Overview Page – Email Delivery Tab 10

• What is the Email Delivery tab on the Overview Page for?
• How can I see statistics for different campaigns?
• What is the pie chart for?
• What is the grid for?
• Can I see which recipients have opened my email?

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Overview Page – Link Performance Tab 7

• What is the Link Performance tab on the Overview page for?
• What does the bar graph represent?
• What is the Link Performance grid for?
• How do I see statistics for links on different campaigns?
• How do I know what link I am viewing statistics for?

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Overview Page – Campaign Trends Tab 4

• What is the Campaign Trends tab on the Overview page for?
• How can I view the trend for a particular campaign category?
• How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?
• Why don’t I see all of my campaigns listed on the campaign legend?

Overview Page – Social Media Tab 3

• What is the social media tab on the Overview page for?
• How can I see statistics for different survey campaigns that I distributed through social media?
• Why can’t I see all of my survey campaigns in the drop down menu?

Campaign FAQs 27

• What is a campaign?
• How do I find the “Campaigns” page?
• Can I view a campaign that I’ve already sent?
• Can I delete a campaign?
• Can I copy a campaign that I already did so I don’t have to change the template?

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Template FAQs 15

• What is the “Templates” page for?
• How do I find the “Templates” page?
• How can I narrow down the number of templates for what I am looking for?
• What are the different ways to view the templates?
• How can I browse the DonorView predesigned templates only?

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New Email Editor 1

• Coming Soon!

Classic Email Editor 20

• Classic Editor: HTML Requirements for Email Templates
• Classic Editor: Can I build my own templates without knowing HTML?
• Classic Editor: Can I create my own template using HTML?
• Classic Editor: What are the main features of the HTML editor?
• Classic Editor: What Editing and formatting choices are available with HTML editor?

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