List & Recipient Management FAQs

What is the “Recipients List” page?
The “Recipients List” page is a page where you manage the recipients that you would like to send campaigns to. You can setup specific recipient lists for yo...
Tue, Feb 2, 2016 at 9:38 AM
How do I find the “Recipient Lists” page?
Once you are logged into DonorView and have entered the “Email and Social Marketing” page, you will automatically be directed to the “Overview” page. At the...
Tue, Feb 2, 2016 at 9:38 AM
What is the “All Recipients” page?
The All Recipients page is a list of every recipient in your DonorView account. It shows the first name, last name, email address and date added for eac...
Tue, Feb 2, 2016 at 9:39 AM
How do I find the “All Recipients” page?
Once you are on the Recipient Lists page, you will see a gray button called All Recipients on the top left of the screen. When you click on that button,...
Tue, Feb 2, 2016 at 9:39 AM
What is the difference between a Basic List and an Advanced List?
A Basic Recipient List only includes 3 pieces of information for each recipient – first name, last name & email address. An Advanced Recipient List ...
Tue, Feb 2, 2016 at 9:39 AM
Can I use the same list for Surveys and Email Campaigns?
Yes, you can send targeted messages and surveys to recipients on a list without having to create duplicate lists for Emails or Surveys. You can access t...
Tue, Feb 2, 2016 at 9:39 AM
How do I add new recipients?
You can add recipients to DonorView by importing them from an .XLS, .XLSX. .CSV or .ODS file, combining existing recipient lists, or simply typing in new on...
Mon, Oct 16, 2017 at 3:15 PM
I am importing a new list into DonorView; do I have to take care of duplicates before importing?
No, DonorView will make sure that no duplicates make it into the system during the import. In addition, if a recipient has been unsubscribed, importing ...
Tue, Feb 2, 2016 at 9:41 AM
Can I import recipients from my email account?
We no longer support the ability to directly import in your contacts form email clients. You can instead export the contacts to a .CSV or  .XLS file and the...
Mon, Jul 9, 2018 at 11:12 AM
What file formats are supported if I want to import recipients from a file on my computer?
We support import from .CSV, Microsoft Excel (.XLX, .XLSX) and .ODS file formats. You can import a basic list with 3 columns (first name, last name and ...
Tue, Feb 2, 2016 at 9:44 AM