Campaign FAQs

Can I disable an autoresponder?
Yes, you can disable an autoresponder by unchecking the Enabled box. You can delete and auto responder by clicking on the trash can icon.
Wed, Oct 19, 2022 at 12:05 PM
How do I send a Test Email?
You can send a test email from the final step of the Email Campaign set up by checking the Send Test Email box, then select the name(s) from the drop-down; ...
Wed, Oct 19, 2022 at 12:06 PM
How do I add Mail Merge fields to my email campaign?
In Workspace > Email Marketing > Campaigns, edit the campaign and on the Attach Template step click Use for the template to send. At this poi...
Wed, May 29, 2024 at 1:38 PM
How can I see all of the results for a particular campaign?
  You can see the results of a particular campaign by selecting a campaign on the Campaign List screen and clicking on the button “Results”.
Tue, Feb 2, 2016 at 10:56 AM
Where can I see what links were clicked on for an email campaign?
You can view which recipients clicked on which links in your email by going to the “OVERVIEW” menu choice and clicking on the “Link Performance” tab. You ca...
Tue, Feb 2, 2016 at 10:55 AM
Can I resend a campaign previously sent by email?
You cannot resend a previously sent campaign. However, you can simply copy/clone a campaign by selecting a campaign from the Campaign List screen and clicki...
Tue, Jun 30, 2020 at 10:57 AM
I have scheduled a campaign to be emailed – can I unscheduled it or change the date?
If you have a scheduled campaign that you need to change, select the campaign from the Campaign List screen. On the Schedule or Send step of the Campaig...
Tue, Feb 2, 2016 at 10:50 AM
Can I personalize my campaign with mail merge fields?
Yes, any personal information that you bring into DonorView for your recipients will be available as a mail merge field in your campaign.
Tue, Feb 2, 2016 at 10:49 AM
Can I copy a campaign that I already did so I don’t have to change the template?
You can copy an existing campaign by selecting the campaign on Campaign List then selecting Actions>Copy Campaign. You can then update the name of the ne...
Wed, Jul 1, 2020 at 4:18 PM
Email Marketing Best Practices for High Deliverability and Low Bounce Rates
Email marketing is a powerful tool for organizations to reach their donors, members, clients, and community members. To ensure your emails are delivered suc...
Mon, Oct 9, 2023 at 2:42 PM