There are over 20 courses currently available on the Support Academy. You can find a list of all the courses and associated lesson modules attached.

The Support Academy is structured by courses, which focus on a DonorView module, activity, or feature in the software. Within each course, there are lesson modules. Within each lesson module there are various pages of text, activities, videos, and quizzes.

The courses are also be grouped together in Learning Paths. Every new user is assigned to the Basic User Learning Path, which covers the basic software features, user settings, and CRM Module. Other learning paths include:

• Admin User - which covers the organization account settings, user management, banking, and billing.
• Intermediate User - which covers the Fundraising Module, Email & Text Marketing Features, Events Module, Surveys/Forms Module, and Volunteer Module.
• Advanced User - which covers the Mobile App and Credit Card Swipers, Auctions Module, Constituent Portal, Peer to Peer Campaigns Module, Advanced Analytics and the Report Builder.
• Memberships - which covers the Membership Module and the Constituent Portal.

The Basic User Learning Path is required to be completed prior to moving to the higher level courses so that you have a good understanding of the software's structure before moving on to the more advanced activities. Once you complete the Basic User Learning Path, you will have access to take any of the courses in the Support Academy's Learning Library, so if you would prefer to skip some of the recommended courses in the Intermediate or Advanced Learning paths, you are welcome to do so.