Support Academy
Information on accessing and using the support academy.
What is the Support Academy?1. What is the Support Academy? - The DonorView Support Academy is a learning management system (LMS) used to deliver and track training. - Our LMS is hosted on a platform called "Litmos." - You can watch this video https://vimeo.com/1157685057/7d1d6a2e3f to learn more about the…10 min readHow do I sign up for the Support Academy?When you log into DonorView, you can find a link to the Support Academy in the User Settings menu under your user initials in the top right corner. If your DonorView login information has already been assigned to a support academy user license, you will see the Launch Academy bu…2 min readWhat courses are available on the Support Academy?There are over 20 courses currently available on the Support Academy. You can find a list of all the courses and associated lesson modules attached. The Support Academy is structured by courses, which focus on a DonorView module, activity, or feature in the software. Within each…2 min readHow do I use the Support Academy?Signing into the Support Academy You will access the Support Academy via the link under your user initials in DonorView. In the new window, click Launch Academy. If your user licenses has not been activated yet and you do not see the link to launch the academy, see this article…6 min readWhat if I don't want to use the Support Academy - what other training options are there?There is no requirement to use the Support Academy, however we have found this to be the most effective method for learning the software. The support articles in this knowledge base library and video library (password: DVOnDemand) also contain the same information as the Support…1 min readHow can I skip the Basic User Learning Path Requirement in the Support Academy?If you have been using DonorView and are already comfortable with navigating in the software, creating views, and the features and functions in the CRM module, you can request that this learning path be marked complete for you by sending a request to training@donorview.com. Once…1 min readCan I share my Support Academy license?No, the support academy licenses are assigned to a specific DonorView user. If you have completed your training and wish to free up the license for another user or cancel your access, you can click on the Deactivate button. Your license will remain active until the last day of t…1 min readHow do I cancel or suspend my Support Academy license?If you wish to cancel or suspend your access to the Support Academy, you can click on the Deactivate button. Your license will remain active until the last day of the month, then it will be available for another user to subscribe using that license if your support plan includes…1 min readCan Admin Users Activate and Deactivate Support Academy Accounts?Yes, a user with Admin level user rights can update individual users access to the Support Academy from the DonorView Users grid. Locate the particular user you would like to update and click the Edit button. If you are adding them to the Support Academy, you will see a pop-up w…1 min read