General Training Information
Information about training options.
I'm a new user, how can I learn more about DonorView?DonorView offers several options learn more about the software and its features. Please see the attached New User Guide with information about success strategies, FAQs, and Training Checklist with a list of the training videos and recommended support articles. You can take advan…3 min readWhat Training is Included in the Onboarding Process?Initial Training Video Series After your kick off call with your Implementation Manager, you will receive links to a three-video initial training series to get you started using DonorView. The three videos include: Start Strong: 10 Steps to DonorView Transition Success – Start y…2 min readWhat training and support options are available with my subscription?There are three different support & training packages currently available. You can see what level in included in your subscription under the Organization Menu. Empower (Formerly Essential) - This support plan includes one license to the Support Academy. Additional licenses can b…4 min readHow do I sign up for the live weekly webinars?You must have either the Empower (formerly Essential) or Elevate (formerly Essential Plus) support package to access the live weekly webinars. To determine your level of support, click on the menu link under your organization's name in the top right corner of the screen. If you…5 min readAre the weekly webinars available on demand?Yes! We have previously recorded versions of the weekly webinars available on the training hub. Access to the training hub is a subscription benefit for customers with Essential or Essential Plus support package. You can reach out to the training team at training@donorview.com t…1 min readIs private training available?Yes. We offer a specialized training service that provides a private training session via zoom. These sessions are customized for your needs and interests. Specialized training is available for a one-time session or can also be set up as a recurring monthly subscription. Up to t…1 min readWhat is Specialized Training?Specialized training is a 50-minute private session delivered via zoom just for your organization. This training is customized to address the specific needs of your team. Specialized training can cover any topics associated with using the software and it could also be just a gen…1 min readWhere can I find training videos?We offer training videos inside of the DonorView software. Once you are logged into DonorView mouse over your initials in the upper right corner and click on Support Videos. The video showcase requires the use of password "DVOnDemand". Below is a list of the videos available in…4 min read