Surveys/Forms Overview - For Email Response Rates
For viewing email response rates from surveys/forms sent to an email list
Survey/Forms Overview - Delivery Status and Statistics for Surveys Sent Via EmailYou can view the delivery status and statistics for a survey campaign by going to the Overview page. This page will only display data for surveys sent via email. It does not show other email campaigns or surveys that were not sent via email. There are four tabs on the Overview p…3 min readWhy can’t I see all of my survey campaigns in the drop down menu on the Overview page?You may not be able to see all of your survey campaigns in the drop down menu because the drop down menu only displays the twelve most recent survey campaigns in the past twelve months. Also, if you did not email your survey, it will not be included.1 min readCan I see which recipients have opened my survey email?Yes, on the Surveys/Forms Overview page, click on the Email Delivery tab. Select the survey from the dropdown menu next to Statistics for and the pie chart and grid will default to the constituents who opened your survey. You can also click on the part of the pie chart represent…1 min readCan I see which recipients have not opened my survey email?On the Surveys/Forms Overview page, click on the Email Delivery tab to see the statistics for the selected campaign on the pie chart. By clicking on the piece of the pie chart that represents Unopened, the details will then be displayed on the grid for you to review. If desired,…1 min readCan I create a follow-up recipient email list based on who has or has not opened my survey email?Yes, from the Email Delivery tab of the Overview page, you can select the appropriate piece of the pie chart. Once the grid on the right has populated, click on the Create List button directly above the grid. You can then give the new list any name that you would like. This new…1 min readCan I export the Email Delivery results of my surveycampaign?Yes, you can export the details of Opened, Unopened, Unsubscribed and Bounced emails from the Email Delivery tab of the Overview page. When you are on the Email Delivery tab, click the grey button just above the grid to the right that says Export List. Your file will then be exp…1 min readCan I see which survey recipients unsubscribed or did not receive my email?Yes, on the Surveys/Forms Overview page, click on the Email Deliverability tab to see the statistics for the campaign selected in the Statistics For dropdown list. Click on the part of the pie you wish to view and the grid will populate with the constituent details. If you have…1 min readCan I resend a survey to the people who have not taken it yet?Yes, you can resend a survey to the non-responders. If you sent the survey via email, you can view the people who have not taken the survey yet by going to the Overview page under the Email Delivery tab. Click on the Unopened area in the pie chart to see who has not yet opened y…1 min read