List & Recipient Management FAQs

What is a “hard bounce?”
When an email message is considered permanently undeliverable, this is considered a “hard bounce.” Emails become undeliverable when the receiving addres...
Tue, Feb 2, 2016 at 9:54 AM
What might cause an email to “soft bounce?”
Even if you do everything right, sometimes an email will not go through to its intended recipient. This is called a “soft bounce.” In many cases, the em...
Tue, Feb 2, 2016 at 9:54 AM
I no longer wish to use a list, can I disable it?
Yes, you can make a list inactive without deleting it. To disable a list, select a list under “All Lists” on the Recipient Lists screen and click on the “ed...
Tue, Feb 2, 2016 at 9:54 AM
Can I delete a recipient list?
Yes, you can delete an entire recipient list from DonorView. To do this, select a recipient list and click on the Delete link below the list information...
Tue, Feb 2, 2016 at 9:55 AM
Why don’t I see a “Delete” link on some of the lists?
The delete link is automatically disabled by the software if the list has been previously used to send a campaign. If you need to delete a list, delete ...
Tue, Feb 2, 2016 at 9:55 AM
How do I edit the Recipient List Name or Category?
To edit the name or category of a particular recipient list, go to the Contacts menu in Email Marketing and select the list that you would like to chang...
Tue, Feb 2, 2016 at 9:55 AM
How do I see recipients that are unsubscribed?
To see the records that are unsubscribed, please go to Email Marketing > Contacts and then click on the All Recipients button just below the green...
Thu, Oct 6, 2016 at 8:44 AM
How do I delete an Email List?
Constituents can not have the email lists: On the Constituents grid, in the left column, you can select an Email List(s) to see the contacts who have the en...
Tue, Jul 7, 2020 at 12:28 PM
How do I allow donors to Join My Mailing List?
Go to Workspace>Email Marketing>Contacts.  Select JMML WIDGET.  Select Fields and Lists.  Select Text Categories (optional).  Select Theme (optional)....
Thu, Jul 9, 2020 at 11:28 AM
How do I allow donors to subscribe to mailing lists?
Go to Workspace>Email Marketing>Contacts.  Select LINK.  Your subscription page URL will display.
Thu, Jul 9, 2020 at 11:29 AM