Managing Online Donations

Will I be notified when a new online donation is made?
If you have selected the option to receive an email when an online donation is made, you will be notified. To set this option, go to the Donation Page Setti...
Wed, Mar 17, 2021 at 9:47 AM
Can a donor make a recurring donation?
Yes, by clicking on the checkbox before the text, “I would like to make this a recurring gift.” the donor can make a recurring donation. They need to enter ...
Wed, Mar 17, 2021 at 10:13 AM
Does the online donation get recorded into DonorView automatically?
Yes, everything from the donation form will be automatically recorded into DonorView. A gift record will be created for that donation. If the constituent do...
Wed, Apr 11, 2018 at 11:31 AM
What happens if the donor does not exist in my DonorView account yet?
If the donor does not exist, DonorView will create the constituent record using the information provided by the donor during the donation process. ...
Thu, Jan 28, 2016 at 7:21 AM
What are the required fields that a donor will have to fill out?
In order to process their credit card, the donor will be required to provide the following information: First and Last Name Email Address Addre...
Thu, Jan 28, 2016 at 7:21 AM
Will the donor receive a thank-you email automatically?
Yes, after making a donation the donor will see a thank you message on the screen and also receive an identical email which you can customize on the Thank Y...
Mon, Apr 9, 2018 at 12:02 PM
How do I issue a refund back onto a Credit Card?
To issue a refund, you can submit a request for a refund which will be processed by our accounting team. Go to Workspace > Fundraising > Gifts and...
Thu, Oct 24, 2024 at 4:01 PM
What is an Online Donation?
An Online Donation is a donation made on a donation page. These are typically credit card or ACH payments.
Wed, Mar 17, 2021 at 9:43 AM
How do I know a gift was an online donation?
If you look on the Gifts Grid there is a column titled "Online." If you filter that to "is true" you'll see all your Online Donatio...
Wed, Mar 17, 2021 at 9:44 AM
How does a donor make an online donation?
A donor makes an online donation by going to a donation page that you have created in DonorView. You can post this onto your website, emails, social media a...
Tue, Jan 9, 2024 at 12:30 PM