If the software does not find a matching constituent using the email address and name, DonorView will automatically create a new constituent record using the information provided by the donor on the donation page. You can learn more in this article "How does the software determine if a Constituent already exists?"
What happens if the donor does not exist in my DonorView account yet? Print
Modified on: Mon, Aug 3, 2026 at 4:39 PM
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