DonorView

Surveys - General 6

• What is the difference between a survey and a poll?
• How do I get to the Surveys page?
• Can I have a payment option in a survey?
• How do I create a payment option in a survey?
• Can internal only Surveys or Forms be created?

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Overview 5

• How do I get to the Surveys Overview page?
• What is the Overview Page for?
• Where can I see the delivery status of surveys that were sent via email?
• How do I see the delivery statistics of this survey campaign compared to my other survey campaigns?
• Where can I see what links were clicked on for an email survey campaign?

Overview Page – Snapshot Tab 4

• What does each meter represent on the Email Delivery view?
• How can I see statistics for different survey campaigns that I sent through email?
• Why can’t I see all of my survey campaigns in the drop down menu?
• How can I see statistics for different survey campaigns that I distributed through social media?

Overview Page – Email Delivery Tab 9

• What is the Email Delivery tab on the Survey Overview Page for?
• What is the pie chart for?
• What is the grid for?
• Can I see which recipients have opened my email?
• Can I see which recipients have not opened my email?

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Overview Page – Link Performance Tab 6

• What is the Link Performance tab on the Surveys Overview page for?
• What does the bar graph represent on the Surveys Link Performance tab?
• What is the grid for?
• How do I know what link I am viewing statistics for?
• Can I export the details of who clicked on a particular link?

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Overview Page – Campaign Trends Tab 4

• What is the Campaign Trends tab on the Overview page for?
• How can I view the trend for a particular campaign category?
• How do I see the trend for a different email statistic (Opened, Unopened, Unsubscribed or Bounced)?
• Why don’t I see all of my surveys listed on the legend?

Survey List 8

• What is the Survey List page for?
• How do I get to the Survey List page?
• Can I see the questions in a particular survey without editing it?
• How do I create my own survey or poll from scratch?
• Can I re-use a survey or poll that I’ve already sent?

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Survey Process 69

• What are the steps to create & distribute a survey or poll?
• What do I do on the Survey Info step of the Survey Wizard?
• How do I save my survey info?
• What do I do on the Survey Settings step of the Survey Wizard?
• Can I allow recipients to take this survey more than once?

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Survey Recipient List 23

• What is the “Recipients List” page?
• How do I find the “Recipient Lists” page?
• What is the “All Recipients” page?
• How do I find the “All Recipients” page?
• Can I use the same list for Surveys and Email Campaigns?

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