Text/Push Messaging Activity & Queue
Text/Push Messaging Overview & ActivationText/Push Messaging is an optional communication feature available to use with DonorView. It allows you to: - Send text messages to constituents' mobile phones. - Activate online auctions to allow for phone or computer bidding. - Create special text message codes for constituent…3 min readSending Text/Push MessagesAdmin Level users can adjust the security settings of other users to allow or not allow the user to send texts. Only users with Allowed to Send Texts under Text Messaging in their User Security Settings can send text messages. You can send text messages from the Actions menu on…4 min readText/Push Messaging Activity GridTo see a list of all the messages you have sent as well as incoming and automated messages, go to Workspace, hover over Reports, then click on Text/Push Messaging Activity. On the Text/Push Messaging Activity grid you can see a list of all messages incoming and outgoing from the…1 min readText Messaging QueueFor scheduled text messages, you can see their status by going to Workspace, hovering over Reports, then clicking on Text Messaging Queue. On this grid you can see the Text of the message, Status, when it was/is Scheduled, as well as number of Recipients. If the message has not…1 min readText/Push Messaging Activity Actions MenuThe Actions menu on the Text/Push Messaging Activity grid includes options for: - Export to Excel File - allows you to export the records shown in your view to an Excel file. - Setup General Reply - allows you to set up your auto-responder if someone replies to a text message th…4 min readIncoming SMS NotificationsTo setup notification for incoming text message navigate to WorkspaceReportsText Message Activity. Once on that page mouse over the “Actions” menu and click “Incoming SMS Notifications”. A dialog will popup, her you will be able to turn on “Send Email for Incoming SMS” setting a…1 min readReply to Incoming SMS Text MessagesFor any incoming text messages you will now see a left facing arrow icon. This icon can be used to reply to these messages. After clicking the arrow icon for the desired message a reply dialog will popup. Within the dialog you will see the phone number you are replying to. If th…2 min read