# What if a bidder has trouble logging into their auction portal account?

> Source: https://support.donorview.com/what-if-a-bidder-has-trouble-logging-into-their-auction-portal-account-dv  |  Updated: 2026-10-12T20:38:19Z

If a bidder cannot log in, ask them what message shows when they attempt to log in. Each message has a different approach to resolve the issue. See this article [How can I help a constituent who has trouble logging in to the portal?](./how-can-i-help-a-constituent-who-has-trouble-logging-in-to-the-portal) for details.