# What happens if the donor does not exist in my DonorView account yet?

> Source: https://support.donorview.com/what-happens-if-the-donor-does-not-exist-in-my-donorview-account-yet  |  Updated: 2026-10-12T20:38:36Z

If the software does not find a matching constituent using the email address and name, DonorView will automatically create a new constituent record using the information provided by the donor on the donation page. You can learn more in this article <a href="./how-does-the-software-determine-if-a-constituent-already-exists-dv" target="_blank">"How does the software determine if a Constituent already exists?"</a>