You must have either the Essential or Essential Plus support package to access the live weekly webinars. To determine your level of support, click on the menu link under your organization's name in the top right corner of the screen. If you have Essential or Essential Plus, please reach out to training@donorview.com to receive the link. If you have Basic and would like to upgrade, please reach out to support@donorview.com for more information.
Live sessions include:
Mondays - Session 1: CRM & Fundraising (60 minutes) – Covers how to set up views and reports, entering, searching, and managing constituent records, creating mail merge letters, entering gifts and pledges, acknowledging donations, organizational and user settings, and activating the constituent portal.
Tuesdays - Session 2: Events & Auctions (60 minutes) – Provides an overview of creating events, managing and communicating with event attendees, and hosting silent, live, online and hybrid auction events.
Wednesdays - Session 3: Peer to Peer Campaigns & Memberships (60 minutes) – Demonstrates the setup of peer to peer campaigns, creating memberships registration pages and levels, managing and communicating with members, as well as the renewal process.
Thursdays - Session 4: Email Marketing, Texting, and Surveys/Forms (60 minutes) – The session will show users how to set up email templates, send campaigns, send direct emails and text messages, create text-2-give codes, and develop and analyze surveys, applications and other types of forms.
To Register
1. With your link you will arrive at the DonorView Training Hub.
2. Scroll to the list of events available. The live, weekly webinars are at the top of the list under "Featured Events." Note that the date shown is just the first date the class was offered. You can click on a class to see all the dates available. Please be sure to register for any live session at least one hour before the start of the session. If there are no students registered within one hour of the start time, the class will be cancelled. There may be other webinars and pre-recorded versions of the live webinars available below the Featured Events under "Events" and you are welcome to register for any of these as well. Click on "Past Events" under the Timeframe to see links to pre-recorded webinars.
3.Click on the session you’d like to register for to open the registration page. Click on the either “register with zoom account” or “register with email” as desired, to see the days and times the sessions are available.
4. If you use an email address, you will receive a confirmation code via that email address. Enter the code and click “Verify Email” to confirm your email and then you will see the list of upcoming sessions available.
5. Select the button next to the desired session and click “Continue.”
6. Next you’ll be asked to provide your name, job title, and the organization’s name. If you are a consultant or volunteer, be sure to include the name of the organization that is using DonorView. This will also include the date for the session you have registered for.
7. Click “Continue” to finish registration. You will see a confirmation page and receive a confirmation email with a link to add the session to your calendar.
To Join a Session
- Be sure to join the live webinar no later than 10 minutes after the start time. If no registrants have joined the webinar after ten minutes, the instructor will close the webinar assuming that registrants are a no show for this webinar.
- Click the link from your confirmation email or calendar appointment.
- From the Zoom Session, click the red “Join” button to join the webinar.
- If the webinar has not started yet, you will be waiting in the session lobby.
- From here, if you would like to book another session for this course, click on “Register More.”
- You can also download an outline with links to support articles and videos under "Reference Materials." The basic training sessions also include a copy of the DonorView Module Guide which provides an overview of all the modules and their functions.
- When the session is about to start, you will see a red “Join” button. If the instructor has not started the session yet, the button will be grey until the session is open to join.
8. It may take a few moments to load the webinar, so please be patient. If you see a message asking if you would like to open zoom meetings, click on “Open Zoom Meetings” to launch the app. You can also check the box to tell the browser to always open the app.
9. Once you are admitted to the session, you will see the screen the instructor is sharing and at the bottom of the window, you will also see the toolbar.
10. Chat is disabled for attendees, but your instructor may post a message in there to the group. A red circle with a number will appear above the chat icon if there are messages.
11. You may submit questions during the webinar, but please note that the instructor will wait until the end of the session to address questions to be sure they can cover all the material.
12. Click on the Q&A icon to type in your question.
13. The instructor will address the questions and share the answers at the end of the event.
14. When the session is finished, you will receive an automatic thank you message that includes a link to a survey. Please take a few moments to complete the short, anonymous survey to help us improve our training sessions.
