A single letter can be generated by using the Mail Merge column on the dashboard. Find the record that you would like to create a letter for and click the Envelope Icon under the Mail Merge column on that records row. A dialog box will then popup asking which template you would like to use.

NOTE: A single mail merge letter will open in a browser tab (PDF) or download a document (Word). If the letter is not opening or downloading, check that pop-up blocker is not turned on for DonorView.

In Chrome, click the lock icon.