A gift or transaction can be deleted from the Gifts grid in the Fundraising module by selecting the row for that specific gift and clicking on the trash can icon. A new window message will open asking you to confirm that you really want to delete the gift. Type in YES and click OK and the gift will be deleted. You can also click on Cancel to abandon the deletion. Gifts are deleted in the same way in the constituent's record under their Gift tab.

Note that this will not provide a refund for a credit card transaction. Refunds must be processed prior to deleting the record. You can learn more about credit card refunds in this article: https://support.donorview.com/en/support/solutions/articles/9000121946-how-do-i-issue-a-refund-back-onto-a-credit-card-

Only admin level users can delete a transaction. If you do not see the trash can icon, please contact your organization's admin user for assistance with the record deletion.