# How can I help a fundraiser that has been locked out of their portal account?

> Source: https://support.donorview.com/how-can-i-help-a-fundraiser-that-has-been-locked-out-of-their-portal-account  |  Updated: 2026-10-12T20:40:04Z

For assisting portal users, please see this article for examples of error messages and ways to reset passwords and assist the fundraisers. [How can I help a constituent who has trouble logging in to the portal?](./how-can-i-help-a-constituent-who-has-trouble-logging-in-to-the-portal)