# Can I reset a Portal Users password?

> Source: https://support.donorview.com/can-i-reset-a-portal-users-password-dv  |  Updated: 2026-06-05T20:03:50Z

Yes, on the Portal Users page you will find a grid of all your current portal users.

<img src="https://api.usebluehill.com/wiki/media/public/37E1A66F6C464712B169251195C7F721/1d8a136fdf224f938b046e9e3be2ff04.png" width="1617" height="765" />

Find the row with the constituent and click on **Reset Password.**

<img src="https://api.usebluehill.com/wiki/media/public/37E1A66F6C464712B169251195C7F721/fb0cc4e62c13498aa42ed330cc6f64a4.png" width="1617" height="765" />

A new window will open to confirm that you want to rest the password. Click **OK** to continue or **Cancel** to return to the grid without changing the password.

<img src="https://api.usebluehill.com/wiki/media/public/37E1A66F6C464712B169251195C7F721/c612b192c7134badb3e7dbfeadf96c16.png" width="1617" height="948" />

The password will be changed to "password123" which you can share with the constituent. Click **OK** to return to the grid.

<img src="https://api.usebluehill.com/wiki/media/public/37E1A66F6C464712B169251195C7F721/e2c5db25181744e48aac0ea59e959310.png" width="1617" height="1051" />

The constituent should update their password after they log in to the portal by clicking on **Change Password** under their user icon in the top right corner of the portal.

<img src="https://api.usebluehill.com/wiki/media/public/37E1A66F6C464712B169251195C7F721/d07beecb98ea48f89a4118b4796448a4.png" width="1843" height="792" />