Event Grid & Purchases

How to add a Payment to a Pay Later Event Purchase
If a Guest selects the pay later option during their purchase the Events Grid will show a Dollar Icon on left side of the row. This Dollar Icon means that t...
Sun, Jul 16, 2023 at 4:46 PM
Can I allow donors to sign up for my emails when they make an event purchase?
Yes, in Event Settings under the Page Content & Display Options section you can turn on “Show Email Subscription Lists.” This will show your email list ...
Fri, Jul 29, 2022 at 2:25 PM
How do I delete Event Tickets?
From Workspace > CRM > Constituents open the contact record and from the Gifts tab you can delete the ENTIRE event purchase, or from the Events tab yo...
Thu, Feb 9, 2023 at 11:13 AM
Can I resend Event Tickets to the purchaser?
Yes. You can resend a registrant's tickets from the Events Grid in Workspace > Events > Events by clicking on the solid blue Envelope Icon on the ...
Fri, Jul 29, 2022 at 2:45 PM
What does the event page "The Email is not valid" message mean?
The message will display if the email address includes a leading/trailing space. Copying and pasting the email address on a mobile device can sometimes incl...
Thu, Jun 16, 2022 at 11:30 AM
Hide/Archive Past Events
If there are past events you wish to remove from the picklist for the main Events or Event Attendance grid you can Archive them. Archive will take place on ...
Mon, Jul 17, 2023 at 12:54 PM
Can a ticket purchaser update their own guest information?
Yes, ticket purchasers can update their guest information, but only if you have the Advanced Portal activated. 1. The purchaser will create a portal acc...
Thu, Mar 21, 2024 at 2:45 PM
Can I resent a thank you email?
Yes, all thank you emails sent from the system can be found under the Workspace>Reports>Thank You Emails. Click on View next to the email you’d li...
Thu, Mar 21, 2024 at 2:48 PM